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Refund & Cancellation Policy

Last updated: February 12, 2026

Spanglish Website – Refund & Cancellation Policy

Last updated: February 12, 2026

1. Purpose

This Refund & Cancellation Policy defines the conditions under which refunds, cancellations, and changes are handled by Spanglish.

Its purpose is to ensure transparency, fairness, and operational stability for both participants and organizers.

2. Scope

This policy applies to all event bookings made through the Spanglish platform, including in-person and online events.

By purchasing a ticket, users agree to this policy.

3. Booking Confirmation

A booking is considered confirmed only after payment has been approved.

Unpaid or unapproved bookings do not guarantee participation.

4. User-Initiated Cancellations

4.1 Cancellation Deadline

Users may request a cancellation up to 48 hours before the scheduled start of the event.

Cancellation requests must be submitted through the user dashboard or via official support channels.

4.2 Refund Eligibility

If a valid cancellation request is received within the deadline:

  • The user may choose a full refund, or

  • A credit for a future event

The chosen option must be indicated at the time of request.

4.3 Late Cancellations and No-Shows

Cancellations made less than 48 hours before the event, or failure to attend without notice, are not eligible for a refund.

Exceptions may be granted at Spanglish’s discretion in cases of emergency.

5. Organizer-Initiated Cancellations

5.1 Event Cancellation

If Spanglish cancels an event, users may choose:

  • A full refund, or

  • Transfer to a future event

Users will be notified promptly.

5.2 Event Rescheduling

If an event is rescheduled:

  • Tickets remain valid for the new date

  • Users unable to attend may request a refund

6. Payment Method Refund Processing

6.1 Card and Online Payments

Refunds are processed using the original payment method when possible.

Processing times depend on the payment provider.

6.2 Bank Transfers

Refunds via bank transfer require valid bank details from the user.

Processing may take up to 10 business days.

6.3 Bitcoin / Lightning

Lightning payments are refunded in Bitcoin when technically feasible.

If not feasible, alternative compensation may be offered.

6.4 Cash Payments

Cash payments are refunded in cash at a future event or by arrangement.

7. Administrative Fees

Spanglish reserves the right to deduct reasonable administrative or processing fees from refunds when applicable.

Any deductions will be clearly communicated.

8. Non-Refundable Situations

Refunds are not provided in the following cases:

  • Removal due to misconduct

  • Violation of event rules

  • False or misleading information

  • Force majeure events

9. Force Majeure

In cases of force majeure, including natural disasters, government restrictions, or public emergencies, Spanglish may:

  • Reschedule events

  • Offer credits

  • Provide partial refunds

Decisions are made in good faith.

10. Refund Requests Procedure

To request a refund, users must provide:

  • Full name

  • Email address

  • Event details

  • Reason for request

  • Preferred refund method

Requests are reviewed within 5 business days.

11. Dispute Resolution

If a user disagrees with a refund decision, they may submit a formal appeal.

Appeals are reviewed by management.

Decisions are final.

12. Policy Changes

Spanglish may update this policy periodically.

Updates will be published with a revised date.

13. Contact Information

For refund and cancellation inquiries, contact:

Spanglish Email: [Insert Contact Email] Website: [Insert Website URL]

14. Acceptance

By purchasing a ticket, users acknowledge and agree to this Refund & Cancellation Policy.